CLIENT SERVICES COORDINATOR

Our client, a market leader within its industry, are recruiting an organized and confident

Customer Services Administrator to work in their busy Client Services Dept based in their Head Office in Thamesmead / Erith area.

Role

You will be working on a busy client services desk, liaising with all their clients (UK wide) in relation to stock requirements and products being delivered on time

Duties;

• Managing client accounts – UK based
• Receiving calls from clients to discuss stock and products requests
• Liaising with delivery teams to confirm delivery times
• Advising clients of any changes to their expected deliveries
• Updating systems for all internal and external contacts to be aware of any changes to stock levels,
• promotional material requests, marketing information despatch issues etc etc
• Liaising with carriers to deal with any changes to deadlines etc
• Tracking deliveries on system
• Administration duties will also be a large part of the role
• Escalating any issues to Team Leader/Manager
• Update and maintain Excel Spreadsheets
• Entering and updating the Database and managing the process

Experience and Skills Required

• Proven experience in a similar role; Customer Service, Client services, Sales Administrator, Sales order processor, Account Manager
• Excellent all-round communication skills
• knowledge of MS Excel as well as all other MS packages
• Able to work to deadlines
• Ability to work as a team

Confident and accountable decision maker

Can work to ever changing deadlines

Multi tasker

HOURS ;

MON – FRI ; 8.00 – 4.00

& 1;3 w/end WFH SAT & SUN (8-12) PHONES ONLY – OVERTIME PAID

SALARY ; CIRCA £25 – 27 – REVIEW AFTER 3 MONTHS